How We Build a Reliable Temporary Workforce for Large-Scale Events

When you've got tens of thousands of guests arriving at an event, whether that be a major city-centre stadium or a sprawling field in the middle of nowhere, every element must run seamlessly, from food service to cleaning, bar work and logistics.

There is little room for error, and that's why many event organisers choose a temporary staffing agency to deliver a reliable workforce. At Arc, we specialise in providing skilled hospitality, back of house, and logistics staff to some of the UK's biggest venues and events.

But what makes our workforce so dependable? Here’s how we do it.

1. Recruitment That Focuses on Attitude as Much as Experience

There are plenty of talented people out there - you just have to know where to look. Luckily for our clients, we’re quite the experts at finding exceptional talent. After over seventeen years in the industry, we know to look beyond a CV, skills can be taught but attitude matters more.

We look for ARC - attitude, reliability and communication and for people who are:

• Positive Under Pressure

  Able to stay calm and maintain a friendly, professional attitude even when the event floor gets hectic.

• Team-Focused

  Someone who understands that large-scale events are a team effort and that collaboration is key to success.

• Punctual and Professional

  Because reliability and presentation are non-negotiable in fast-paced, high-profile environments.

• Adaptable

  Able to step into new venues, pick up different roles, and adjust quickly to unexpected changes.

  
  

2. Consistent Communication & feedback

Reliability is built through strong relationships, clear communication, and great team member experiences. For temporary staffing, particularly in fast-paced event environments, keeping everyone informed is key to ensuring that every shift runs smoothly.

We maintain constant communication with our staff through one clear channel to ensure clarity and confidence:

• Ubeya a Dedicated Staffing App 

  Team Member can view upcoming shifts, confirm availability, and receive updates instantly, reducing confusion and last-minute changes.

  
  

• Real-Time Updates and Shift Confirmations

  Whether it’s a change in timing, venue, or role, we make sure our team knows immediately, so everyone arrives prepared.

We also communicate with our team members following an event:

• Requesting Feedback

  Every Monday, we randomly select certain shifts to request feedback, ensuring we gain genuine insights into our team members' experiences.

  
  

• Reporting Back to Management

  We monitor key trends in the feedback we receive and report them to management. This enables us to continuously enhance the team member experience and strengthen reliability

  
  

This multi-layered approach keeps our staff connected, informed, and motivated. It also dramatically reduces no-shows, miscommunications, and last-minute disruptions, giving our clients peace of mind.

When our team members feel supported and in the loop, they perform better, stay engaged, and contribute to seamless, memorable events.

3. Building a Core Team of Trusted Regulars

While we have a large and diverse team of temporary staff, one of our biggest strengths is the sense of community and consistency we’ve built across our workforce. Many of our team members work with us regularly at multiple events and venues, developing valuable experience and strong relationships along the way.

These regular faces bring a wealth of knowledge and stability to our operations - they know the standards, understand client expectations, and help everything run smoothly from the first briefing to the final clean-down. Just as importantly, they often share their experience with newer team members, helping them settle in, learn quickly, and feel part of the team.

Every member of our workforce, whether new to the industry or a long-standing regular, plays an important role in our success. That's why we refer to them as our team members and not temporary staff, because the impact that they have on our company, team, and clients, is far from temporary. We value the fresh energy and enthusiasm of new recruits just as much as the reliability and expertise of our experienced staff.

4. Rewarding Reliability

We celebrate and reward those who go above and beyond through Arc Allstars - our recognition program that shines a spotlight on the outstanding dedication and achievements of our Arc Team Members.

Each quarter, team members who have truly exceeded expectations are nominated by our core team. These nominations are then shortlisted and shared with our nationwide network, who cast their votes to choose the overall winner.

The winner receives:

• £100 cash (subject to tax/NI)

• £50 charity donation

• A special profile tag to highlight recognition and support future opportunities

Alongside this, we also reward team members who have hit specific milestones including 500 and 1,000 shifts. They receive a monetary reward and in addition, receive a personal thank you from the Directors as a gesture of appreciation for their continued commitment and impact.

Through initiatives like Arc Allstars, we foster a culture of recognition and appreciation, one that not only celebrates excellence but also inspires long-term loyalty and pride in being part of the Arc community.

At Arc, reliability isn’t just something we promise, it’s something we build, nurture, and celebrate every day. From recruiting people with the right attitude, to maintaining clear communication and cultivating a trusted community of regular team members, every step of our process is designed to ensure excellence.

By combining experience with energy, professionalism with passion, and structure with flexibility, we deliver teams that our clients can depend on, no matter the size, scale, or pressure of the event.

Because when the spotlight’s on and every second counts, having a workforce you can trust makes all the difference.