What It’s Really Like to Become a New Client at Arc

Stepping into a partnership with a new supplier can feel like a leap of faith, especially when that supplier is providing your front- and back-of-house staff. These are the people your customers interact with every day, and they play a vital role in shaping your reputation, making it essential to choose a supplier you can trust.

At Arc Hospitality Recruitment Solutions Ltd, one of the UK’s leading suppliers of temporary hospitality staff, we’ve built our onboarding journey to feel more like stepping into a conversation - one where you’re heard, supported, and guided by people who genuinely understand your world.

As Head of Commercial, I get to see this journey unfold every day. Our role is simple: look after new clients and deliver exceptional service from the very first interaction. And yes, we take that responsibility seriously.

Let me walk you through what the Arc experience actually looks like.

 Your First Step: Meeting the Commercial Team

Your journey begins with us - the Commercial department - led by me as Head of Commercial, alongside Luke Saunders, Senior Commercial Manager, and Ashleigh Coleman, Senior Marketing & Communications Manager.

Speak to Our Commercial Team

Why start here? 

Because this is where we get to understand you properly and exactly what you need when it comes to hiring temporary staff. Every company is different: some need short-term staff to cover absences or cope with peak periods, while others are looking for a longer-term solution to ensure consistency and stability in their workforce. Some businesses require staff with very specific skills, such as baristas or chefs, while others prefer versatile team members who can step into multiple roles and adapt to different tasks as needed.

We take the time to truly listen and understand what you want us to achieve as your temporary staffing partner. At our first meeting, we never come alone - we always bring a member of our People Operations team, who works directly within your sector, whether that’s staffing stadiums, events, or festivals, for example. They’re the experts.

They know the challenges, the pace, the pressures, and the standards you’re working to. In my opinion, they’re our best sales tool because they can speak your language from the very first meeting. (And I’m not being biased, but I believe they are the best in the business)

What we cover together:

• Your requirements

• Your expectations

• Where we can elevate your guest experience

• How our systems drive quality and consistency

  
  

This isn’t a tick‑box meeting. It’s a conversation designed to understand what great looks like for you.

Tailoring the Commercials

Once we understand your requirements, we shape our offer around it. There’s no flat rate. There’s no generic credit structure. Everything is tailored to you - your operation, your volumes, your expectations.

You’ll then receive a bespoke proposal crafted by Ashleigh, who is hands down the most creative person in the company. She pulls everything together into a document that reflects your needs, your brand, and your goals. It also introduces the Account Manager who’ll be looking after you (if you haven’t already met them).

Making Your First Booking

We’re flexible because your operation needs flexibility.

You can make your first booking through:

• The Ubeya portal

• Email

• A phone call

• A smoke signal — we’re adaptable

  
  

Whatever works best for you, works for us.

Your First Shift with Arc

This is where the partnership becomes real.

Your Account Manager will be on-site for your first booking. You won’t miss them - our branding makes sure of that. Their job is to support you, your team, and our staff to ensure everything runs smoothly.

And we want your feedback. All of it. The good, the bad, the “here’s what would make this even better.” That’s how we grow with you.

The Arc Difference

Our onboarding journey is intentionally simple. It gives you the flexibility to operate the way you need to, while enhancing your guest experience from day one.

It’s not just about supplying staff. It’s about building a partnership that feels easy, responsive, and genuinely supportive.