What We Do
We’re a Temp Staffing Agency Providing Comprehensive Recruiting Solutions to The Hospitality Industry Across the UK
Welcome to the wonderful world of Arc! Since our launch in 2008, Arc has grown to become one of the most reputable temp staffing agencies in the industry, working with some of the country’s most legendary venues and world-class events alongside much-loved local businesses, including bars, hotels, and restaurants. We’re known for exceptional, unwavering delivery for each and every client: 24 hours a day, 7 days a week, 365 days a year.
Whether you’re looking for a long-term solution or a quick fix, we have an array of bespoke recruiting solutions to support your business needs. We recruit, train, and invest in our workforce of temporary event staff, which we call our team members, ensuring consistent quality both front and back-of-house. They are trained to blend effortlessly into your regular operation, understanding not only the requirements of the job but also the culture and values within. Our diverse and passionate workforce brings together a spectrum of skills and experience levels, yet what unites them is their exceptional work ethic and willingness to deliver high-quality service.
Through a team of the brightest minds in the world of temporary staffing and a ready-made workforce of high-calibre staff, we will partner with you and embrace your values and beliefs to best amplify your guest experience across the board.
Our Temporary Staff Roles Include:
- Bar Staff
- Festival Bar Staff
- Waiting Staff
- VIP Waiting
- Wine Waiters
- Food Runners
- Drinks Runners
- Clearers
- Retail/Kiosk Staff
- Baristas
- Porter
- Kitchen Porter
- Kitchen Assistant
- Catering Assistant
- Food Handler
- Cellar Porter
- Chef de Partie
- Sous Chef
- Head Chef
- Manager / Supervisor
- Team Leader
Where Do We Work and How Do We Recruit?
Our geographical strength lies within our six hubs, strategically located across major cities including Liverpool, London, Manchester, Birmingham, Leeds and Glasgow to deliver the utmost efficiency for our clients. From north to south, east to west, we supply local temp staff to a multitude of businesses including:
- Schools
- Festivals
- Stadiums
- Hotels
- Hospitals and Clinics
- Arenas
- Private Events
- Restaurants
- Racecourses
- Offices
With our online recruitment process, we can recruit in any location across the UK, as a high-performance business, we work to ensure quality is monitored throughout our operations. We use a robust and thorough applicant tracking system and have worked with the developer to create a bespoke onboarding process.
Our assessment sessions delve deep into our story, vision, mission and values, roles, clients and all candidates are given training on COSHH, Manual Handling, Food Safety & Allergens. Hospitality skills are assessed from induction level (3 plate service/5 plate clear, tray service etc) and additional skills are noted (e.g Barista).
Our Training Programmes
Coupled with our desire to support the local economy and community through new employment and skills, we have created learning and development pathways for our team members. Our training programmes are created to upskill our team members; enhancing their skills, strengthening our service and amplifying your guests’ experience.
As an Investors in People Gold accredited company, we know that our employees are our most valuable asset and we are committed to investing in our people and their development. This investment not only benefits our team members during their time at Arc but increases their job prospects and future earning potential.
VIP Hospitality Training
Created in response to the post-Covid VIP Hospitality shortage for extremely high-level hospitality staff and reward our loyal team members with further development.
Our bespoke course, devised by company Director Paul Marcinkowski, is delivered to only a handful of our most promising team members, handpicked to attend the session. After an intensive 2-hour course, successful team members get a ‘VIP’ tag on their profile and have access to positions requiring high-end hospitality skills.
Junior Chef Training
Affordable solution for entry level skills from people passionate about working in kitchens. Supporting the next generation of chefs.
Handpicked individuals in groups of 5 are invited to our training rooms to learn knife skills, understand the kitchen hierarchy, specific vocabulary, receive training on health & safety & food hygiene elements ranging from understanding about temperature checks to different coloured chopping boards.
Cellar Porter Training
Our in-house Cellar Porter Training Programme is training to change 3 different types of kegs, gas and manage stock.
Skilled cellar staff that can not only change kegs but also work on a bar or with a Bar Manager to manage stock, resolve technical issues with gas etc… are a lot more specialist. At Arc, we offer cellar porter training in-house with specially trained members of our full-time team leading the training on-site or at another client venue.
Barista Training
At Arc, we have professional baristas within our full-time team who lead our in-house barista training programme.
Each team member learns how to use a professional coffee machine to create five of the most popular types of coffee: Flat White, Cappuccino, Espresso, Latte and Americano. We focus on accuracy, temperature and speed to recreate the most realistic scenario of what a professional Barista will experience.
Our team members are then assessed and if successful, they are provided with a special tag on our system which differentiates them from other Team Members and allows them to book in for Barista shifts.
Our Accreditations & Partnerships
ISO 9001 & 140001 Certified
ISO 9001 is a globally recognised standard for quality management. It helps organisations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality.
This quality management system aids us in implementing clear, repeatable processes to maintain a quality service for our clients, every time.
ISO 14001 is the internationally recognised standard for environmental management systems. It provides a framework for organisations to design, implement, and continually improve their environmental performance.
This system reinforces our vision and commitment to being a sustainable business, legally accountable for creating triple-bottom-line value: people, profit and planet.
We’re a Recognised Living Wage Foundation Service Provider
Arc is proud to be a recognised Living Wage Foundation Service Provider, meaning that every staff member directly employed by us is paid the Living Wage or above.
We actively encourage our clients to pay our team members the Living Wage rate and by 2025, we aim for 75% of team member shifts to be paid at the real Living Wage rate.
We Are an Accredited Investors in People Gold Standard Company
Out of the 50,000 companies in 66 countries that have been assessed by Investors In People, only 16% achieve a gold accreditation.
We know that our employees are our most valuable asset and we are committed to investing in our people and their development.
Sarah Harrison, our Head of People has over 15 years’ experience working in Human Resources and her expertise are invaluable for team members, employees, and clients.