Stadia & Events
We’re a Temp Staffing Agency Providing Recruiting Solutions to Stadia & Events Across the UK
Welcome to the wonderful world of Arc stadia and events! When we launched Arc back in 2008, our very first client was Liverpool Football Club, and since then we have become experts in providing comprehensive staffing solutions to stadiums and event spaces across the country. From football clubs and rugby clubs to cricket grounds, racecourses, music arenas and exhibition centres, we do it all and we do it very well.
From our six strategically located hubs in Liverpool, Manchester, London, Leeds, Birmingham, and Glasgow, we’ve got the brightest minds in the world of temporary staffing on our team, and a ready-made workforce of high-calibre temp staff, all working to deliver. We focus on quality and consistency, providing highly skilled and experienced team members to replicate an in-house team that understands your vision, mission and values that are so intrinsically linked with guest experience.
As a high-performance business, we work to ensure quality is monitored throughout our operations, we’re both ISO 9001 & ISO 14001 certified. Our commitment to high-quality standards is an integral part of our company ethos and informs the nature of the work we undertake, the way it is undertaken and our operational policies.
Our Roles:
We have an array of roles and management levels, including Supervisor, Team Leader and Manager.
Front of House
- Bar Staff
- Waiting Staff
- VIP Waiting
- Wine Waiters
- Food Runners
- Drinks Runners
- Clearers
- Retail/Kiosk Staff
- Baristas
Back of House
- Kitchen Porter
- Kitchen Assistant
- Catering Assistant
- Food Handler
- Cellar Porter
- Chef de Partie
- Sous Chef
- Head Chef
How We Recruit & Train
We use a robust and thorough applicant tracking system (ATS) and have worked with the developer to create a bespoke onboarding process.
Vacancy
We can place vacancies on our website which links to Indeed and other job boards. These can be targeted to various geographies. Vacancies meet all legal requirements including job roles and rates of pay.
Application
There are two routes to apply for Arc, the first is by applying online before being invited to an assessment session. The second allows candidates to submit a video application, should their geographic location or circumstances mean they cannot attend in person.
Assessment Session
Our assessment sessions cover all things Arc, from our story, vision, type of clients and code of conduct to practical training for various positions. We look for individuals who are friendly, engaged and confident in interacting with others.
Training
All candidates are given training on COSHH, Manual Handling, Food Safety & Allergens. Hospitality skills are assessed from induction level (3 plate service/5 plate clear, tray service etc) and additional skills are noted (e.g. Barista)
Compliance
Compliance is at the centre of what we do, which embodies all three of our values. We ‘care’ about all our stakeholders and protecting them. We’re ‘honest’ and face up to the facts of having water-tight compliance as we recognise the necessity of it. We ‘deliver’ this level of compliance throughout our business.
To further enhance our compliance, our Senior Payroll Manager authorises all new hires in line with the rigid processes as established by our ISO 9001 management system. Led by our Head of Operations, Elizabeth Wright, this quality management system aids us in implementing clear, repeatable processes to maintain a quality operation.
These checks take place not only considering all legalities but also taking into account an in-depth knowledge and understanding of all our client SLAs, therefore ensuring contractual compliance. Copies of all training and certificates are held on the team member’s file. These can be exported as entire documents, or we can provide certificate numbers/expiry and/or issue dates to suit your needs.
Both our ATS system and our staffing system hold this information so depending on requirements, we can produce any data or details required before the shift, during the shift or post-shift.
Our On-Site Management Team
For larger events, we have an on-site management team to assist with all aspects of the operation including:
- Accreditation
- Signing-in/Signing-out
- Management of Staff Breaks
- Welfare Issues
- Team Member Performance
- Team Member Presentation
We come fully equipped with our own infrastructure and resources including branded gazebos, flags and telescopic flag poles. This makes it really easy for the staff to see where they are going, what area they need to be in and helps us to manoeuvre large groups of people around efficiently and effectively.
Our on-site managers can be present throughout the entirety of the shift to manage any welfare issues and assist with check out. It also helps us with quality assurance as we can see team members in action for ourselves
We are ISO 14001 Certified
ISO 14001 is the internationally recognised standard for environmental management systems. It provides a framework for organisations to design, implement, and continually improve their environmental performance.
This system reinforces our vision and commitment to being a sustainable business, legally accountable for creating triple-bottom-line value: people, profit and planet.